Import, Delivery Times & Shipping Costs
(I) Shipping Methods
1. DHL Worldwide (Expedited Shipping)
DHL shipments can be tracked online directly at
Registered Airmail with tracking number
Europe Priority Line
Europe Priority Line
ΙΙ) Further Shipping Information (capital provision commission, shipping regulations, etc.)
1. Special conditions for resellers and bulk orders
2. How to avoid DHL capital provision commission
Call DHL Express Customer Service in your country and apply for a DHL Business Account You will then receive an e-mail from DHL Express with the application form. Enter your bank details and send the signed form by fax or post back to the specified address. You will receive a SEPA basic direct debit mandate by post within 1 week. Fill it and send it by post with the enclosed return envelope. Done! From now on the import sales tax (VAT) will be debited directly from your specified bank account and the capital provision commission will no longer be due
Due to tightened security measurements and transportation regulations for shipping single batteries, individual rechargeable batteries and power banks it is no longer possible to ship those products until further notice. In addition, DHL Worldwide there's a restriction of two batteries per parcel. In this case, please note that the DHL capital provision commission must be paid per parcel
III) Track & Trace
Delivery Conditions
Customs Clearance
Forward the email that you received from PayPal after payment to DHL/customs in your home country In the subject line, enter your 10-digit tracking number and the text “proof of payment”, eg “1234567890 – proof of payment” A sample text for the cover email to DHL/customs may be as follows: Dear Sirs, Enclosed please find proof of payment for the shipment with tracking number XXXXXXXXXX (your tracking number). A customs number is not available because it is a private import. Please declare and deliver the goods as soon as possible. Best regards, - Your name - - Your contact details -
We can ship to most countries in the world from our CN warehouses (HK & SZ)
To estimate delivery times to your area, please refer to the table below.
Shipping Delivery Times
Warehouse | Shipping type | Country or region | Estimated shipping time | Note |
HK/CN | Registered airmail | For Europe Countries | 15-30 business days | Order processing time :2-7 working days |
DHL | For Europe Countries | 3-5 business days | ||
EMS | For Europe Countries | 7-15 business days | ||
SF-express | For Europe Countries | 7-15 business days |
*Note: Delivery times are as provided by our carriers and are estimates only. Delays may occur during peak periods, and due to factors outside the carriers control.